FAQ/Help

1. Order Status
1. Cancel an order
2. Track shipment
3. Incomplete order
4. Shipment didn't arrive
2. My Account
1. Create a new account?
2. Update account information?
3. Shipping
1. Shipping rates
2. Returns & exchanges
3. Free shipping offer
4. International shipping
4. Pricing & Billing
1. Sales tax
2. When will a credit be issued back to my card?
3. When will my card be charged?

1. Order Status

1.1 How can I change or cancel my order?
We are more than happy to update or cancel an order for you provided it has not already shipped. To do so, just send us an email along with the changes!

1.2 How can I track my shipment?
There are two ways to track your shipment/order:

• Once you place an order, you can save the page as a bookmark and visit the page at any time.
• Once your order has shipped, you'll receive an email with a link that will allow you to track the shipment if you selected USPS Priority Mail as the shipping option. (At this time, First Class shipping does not include tracking information.)

1.3 My order is incomplete
Please send us an email and let us know what's missing from your order.  We are more than happy to ship the missing item(s), credit your account for a future order, or simply refund the difference - just let us know your preference. 

1.4 My shipment did not arrive
First, view the email with the tracking code and open that link. Please send us an email letting us know your package didn't arrive along with the shipping address.

2. My Account

2.1 How can I create a new account?
Click here to create a new account and provide your information.

Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

2.2 How can I update account information?
Click the Sign In link in the upper right of the website

3. Shipping

3.1 What are our shipping rates?
Shipping rates are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered at least one shipping option.

3.2 How can I return or exchange a product?
If you would like to return an item or if you received the wrong product, please click here to start the process.

3.3 Free shipping offer
We currently offer free shipping for domestic orders $69 or more.

3.4 International shipping
We ship to most countries outside of the USA.

4. Pricing and Billing

4.1 Do you charge a sales tax?
We do not charge sales tax at this time. You are responsible for any tariffs or fees on international orders.

4.2 When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

4.3 When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).